Delivery & Return

Babiken cares about our customers and the satisfaction you expect from us. Here is our policy on shipping and returns, which will make your shopping experience a memorable one.

All orders are processed within the next 2-4 working days* after placing a successful order. We will keep you informed on the status of your order diligently.

*excluding public holidays and Sundays

**When you have placed an order, you can expect an acknowledgment email from us. This is to confirm your order details. Once your item is parceled and collected for delivery, you can check your inbox for our notification email.

Return Policy
Thank you for shopping with Babiken!

Should your order not meet your satisfactory standards, we are here to assist you! You may return the item provided that:

You initiate a return within three (3) days from the time you receive your item(s), which will be at your own cost
The item(s) must be returned to us in the original packaging, unused and undamaged
Sales items are not eligible for a refund
The total refundable amount will exclude delivery fees, as the delivery already took place and duly paid.

Babiken reserves the right to refuse any return if the item(s) does not meet all stated conditions above.

Feedback & Inquiry
Every Feedback is valuable to us! Please feel free to tell us your thoughts on our products and service quality so we can improve to serve you better. Kindly reach out to us if you need further information:

Call us: +86 13760303475 (Monday-Friday 9:00 AM- 9:00 PM, Beijing Time)